Assess
As a service provider focused on building and maintaining the highest quality foundational data possible, Service Foundations is in a unique position to evaluate your current efforts and to help you identify what remains to be done.
Service Foundations provides assessments of the organizational structure, process, and technology at all levels of your Service Management program.
Our in-depth assessments result in actionable strategic and tactical roadmaps aligned with the goals and strategies of your organization.
Services
Consult
Whether just kicking off a Service Management program, continuing with an existing initiative, or needing to do a course correction, our consultants can help.
Service Foundations consultants are Service Management experts with decades of experience providing enterprise-level guidance using a pragmatic, business value based approach.
Our consulting services are based on real-world experience gained through the implementation and ongoing management of all of our ServiceNow customer installations.
The result of any Service Foundations consulting engagement is the prescriptive program guidance necessary to tackle even the largest Service Management challenges.
Services
Extend
Service Foundations provides a custom set of software solutions that extend the base capabilities of the ServiceNow platform. Our packaged modules focus primarily on foundational data (e.g. Locations, Discovery & Service Mapping etc.) and provide value to our customers by reducing the time to implementation, improving accuracy and completeness, and providing enhanced management and reporting.
Beyond our solution portfolio, it is often necessary to extend ServiceNow capabilities specific to an organization. Service Foundations’ developers have a deep understanding of the ServiceNow platform allowing them to provide superior solutions within the ServiceNow framework (e.g. Discovery probes & sensors, Service Mapping patterns, orchestrations, workflows, business rules and script includes, etc.).
Software
Implement
Based on years of operational experience, Service Foundations provides turnkey solutions for Asset Management, Configuration Management, Location Management, User/Group Management, and Company/Supplier Management.
Our implementations follow a simple repeatable delivery methodology so you can easily estimate time to value.
The result of our engagements is a complete, accurate, and trusted set of foundational data delivered in a reasonable time frame.
Services
Manage
Ongoing management and continual improvement of your foundational data requires two uniquely different skill sets: the implementer, who typically has a wealth of experience in service management, business, architecture, design, and the technical components of the solution; and the operational manager, who takes a process and knowledge-driven approach to ensuring the smooth operation of the solution. The loss of either of these resources often results in degraded data quality and the subsequent distrust of the data by the data consumers.
Due to economies of scale, Service Foundations is able to consistently and economically bring you both of these skill sets.
Our senior resources provide daily monitoring and management of your implementation as well as the troubleshooting skills required to keep your data correct and your customers happy.
Service Foundations actively manages your implementation on a daily basis to ensure that things are running as they should and that errors don’t have the chance to sneak in.
When anomalies do occur in your instance, our senior consultants troubleshoot and repair the issue long before it has a chance to cause anyone to mistrust your data.
Turnkey software solutions are used to automate many of the mundane day-to-day tasks. Automation makes for consistent results with a significantly lower chance of problems in your foundational data being introduced by “fat-fingering.”
Our custom Management Reporting module provides you with both management and operational dashboards to monitor daily metrics and KPIs. Our Monthly Management Report uses these metrics and KPIs to highlight important performance and behaviours in your instance.